The Dutch government’s efforts to combat discrimination in public services are fragmented and ineffective, according to a critical report from the State Commission Against Discrimination and Racism.
In an advisory letter to parliament, the commission urged politicians and ministers to take a firm stand against racism and discrimination in their public statements and policymaking. It warned that discriminatory rhetoric by public officials reinforces perceptions that unequal treatment is acceptable, thereby undermining social cohesion.
“Discriminatory behavior by government agencies damages the legal system, erodes trust, and harms the welfare of individuals and society,” the commission stated.
The commission called for a comprehensive review of government policies to identify and address discriminatory practices. Some institutions, including the student financing agency DUO, the border control service, and Arnhem city council, have already implemented voluntary anti-discrimination measures.
The report also recommended that the Minister of Home Affairs develop a long-term strategy to tackle discrimination in public services. Civil servants who report discriminatory policies should be better supported and rewarded.
Lessons from the Childcare Benefit Scandal
The commission was established following the toeslagenaffaire (childcare benefit scandal), in which thousands of parents many with dual nationalities were wrongfully accused by the tax office of defrauding the benefits system. Victims were ordered to repay large sums, leading to financial and emotional devastation.
To date, the government has allocated €9 million in compensation, with an additional €61 million set aside to repay individuals affected by discriminatory practices in student grant applications handled by DUO. The agency apologized last year for “indirect discrimination” that disproportionately targeted students from high-migration areas for fraud investigations.
The commission warned that if structural discrimination is not addressed, further scandals and costly compensation schemes are inevitable. “Discrimination is not an isolated incident but a systemic issue within government institutions,” it concluded.
The findings have sparked calls for immediate and robust reforms to ensure equality and fairness in public services across the Netherlands.